Leading pan African financial institution, United Bank for Africa (UBA) Plc. will not cease to amaze his numerous customers as the bank has announced the expansion of the services its Artificial Intelligence chatbot, Leo to Google Business Chat and Instagram.
Recall that Leo, an AI-powered chatbot by UBA was first introduced in January, 2018 and it is designed to enable customers make use of their social media accounts to carry out key banking transactions.
Leo has since evolved to become a custom-fitted, personalised virtual banker to several UBA customers across 20 African countries. Before now, UBA’s Leo was servicing customers on Facebook Messenger, Whatsapp and Apple Chat.
UBA has equally announced an interesting upgrade to the existing features of Leo, where customers can now carry out their activities in a 3D animated format.
Armed with this upgrade and with its recent expansion to Instagram and Google Business, customers will now be able to carry out more transactions from the comfort of their homes and can now perform more activities such as funds transfer, checking balances, buying airtime and data, and getting their bank statements with ease, from any of these social media platforms.
However, speaking on the upgraded features of Leo, Group Managing Director/Chief Executive Officer, UBA Plc., Kennedy Uzoka, said; “UBA is always on the lookout for innovative ways to develop strategies aimed at easing transactions for the bank’s numerous users, while ensuring utmost safety of their transactions.”
“At UBA, we have been working with technology giants that have the global capacity to ensure not only seamless but also effortless banking for millions of our customers across Africa. We at UBA, have collaborated with the very best to actualise this unbeatable innovation that is capable of revolutionising the way banking is done in Africa.”
“Leo’s activities has aptly spread across Africa, changing the face of e-banking in other key African locations including Cameroon, Zambia, Cote D’Ivoire, Senegal, Congo DRC, Tanzania, Kenya, Uganda, Sierra Leone, Gabon, Chad, Congo Brazzaville, Benin, Mozambique, Zambia, Guinea, Burkina Faso, Mali.”
“The uniqueness of Leo lies in the convenience. Customers can initiate transactions without leaving their favoured phone applications. By bringing Leo to the comfort zone of its customers, UBA’s chat banking became a pioneer innovation and has since enjoyed leadership status in the chat banking space.”
Without mincing words, it is noteworthy that since inception, Leo has been effortlessly enhancing the digital customer experience in banking and also achieving a range of other benefits like 24/7 availability as the chatbot Leo stays available round the clock to assist customers and handle the common financial queries asked by the customers.
