Leading pan-African financial institution, United Bank for Africa (UBA) Plc. in its bid to delivering services aimed at meeting the needs of its customers across Africa, has deepened its retail products and services.
The services and product offerings have been specifically tailored to meet the unique needs of individual customers of the bank in line with the customer first policy of the financial institution.
Ogechi Altraide, Head, Retail Liabilities, UBA Plc, speaking during a virtual international media parley, said;
“At UBA, we have developed very deep and customer-centric solutions that have given us number one ranking over time. Our retail footprint cuts across 20 African countries, where we serve over 20 million customers through well researched platforms including over 20,000 point of sales (PoS) as well as 3,000 ATMs deployed across the continent.”
“We have well over 10 million active cards, while our very active and highly applauded Mobile App and USSD platforms serve several millions of subscribers every second.”
“Our retail banking platforms cater to all ages and classes with the kiddies and teens account – where parents can earn rewards and bonuses for saving for their kids, while also enjoying support in terms of scholarships and health insurance; Next Gen Account – which caters for young adults; mass marketing segment – made up of low to mid income earners; affluent banking for the premium banking experience as well as SME banking, which caters to meeting the needs of a niche industry essential for the growth of any economy.”
“At UBA, we recognise that SMEs are important to economic growth, therefore our various offerings for MSMEs is positioned to support them in this regard.”
“Other retail propositions the bank has developed to promote financial inclusion are Diaspora Banking where customers can enjoy the same quality of services in all locations around the world through UBA Connect and Africash; and Agency Banking, which makes use of digital channels that allow customers to access UBA banking services right in their neighborhoods from our dedicated Agents.”
“Apart from UBA mobile banking, USSD, internet banking and LEO – UBA’s virtual assistant other innovative platforms that drive the bank’s retail business include UBA’s Click Credit – a much loved and accepted facility that makes instant cash available to customers with salary accounts within minutes.”
“Already, over 50,000 people have benefited from the facility, customers can access up to N5 million in a matter of seconds.”
