Leading financial inclusion bank in Nigeria, First Bank of Nigeria Limited has reassured customers that it would remain steadfast and ready to show up for them at a time like this where its customers nationwide are affected by the lockdown caused by the Coronavirus pandemic.
The Bank, in a statement by its Chief Executive Officer, Dr. Adesola Adeduntan, on Thursday, April 9th, 2020, said; “As I reflect on the last two weeks, I am comforted by the resilience of our people. We have over 53,000 agents across the country who have processed over 5 million transactions with differing values in the last week alone.”
“We’ve recorded approximately 2.5 million withdrawals which amounts to N35 billion across our ATMs over the last week. Our larger corporate customers have done over 1,700 succesful transactions worth N6.8 billion on our e-bills platform during this challenging period.”
“Nigerians with FirstBank cards have used them 21 million times to make payments or withdrawals worth N268 million as they rely on us to settle their banking needs. Our customers have made transfers over 10 million times with a total value of about N615 billion across our digital channels.”
“Expertise and resilience are in FirstBank’s DNA. We are holding up our side; and COVID-19 will not slow us down. More than ever before, the bank will uphold its promise to its customers to be there for them “and put them First. We recognize our role in keeping the engine going, keeping society going and recognize further that it is our responsibility to remain at the forefront of this.”
“Our unparalleled network and total coverage of the nation serve us all well at this time; ensuring that safe alternative channels are available for our customers 24/7. Rest assured that we are in this together and together, we will emerge stronger at the end of this period because this too shall pass.”
Adeduntan, while reassuring Nigerians of FirstBank’s commitment to support the fight against COVID-19, however said that customers can reach the bank via its email – firstcontact@firstbanknigeria.com and through their relationship managers, throughout the lockdown period.
It is interesting to know that since the bank’s establishment in 1894 (126 years ago), FirstBank has consistently built relationships with customers focusing on the fundamentals of good corporate governance, strong liquidity, optimised risk management and leadership. Over the years, the Bank has led the financing of private investment in infrastructure development in the Nigerian economy by playing key roles in the Federal Government’s privatisation and commercialisation schemes.