Access Bank Plc. has stated that delivering top-notch customer service that raises the bar is what every organisation strives for, and as a financial institution this is one of the watchwords that drive innovation.
According to Access Bank, among the many things that make it stand out, customer service is top of the list as it continues to create unforgettable experiences.
The Bank also stated that it will stop at nothing to make every customer smile. It added that its commitment to exceptional service delivery is further reinforced as the world celebrates Customer Service Week.
There is no denying the fact that Access Bank has continued to set the pace as it keeps breaking new grounds daily to ensure customers always enjoy unrivalled experiences across all banking and service channels.
The Bank has consistently delighted customers with a full suite of fast, convenient, and safe digital services such as their USSD banking code and their cutting-edge mobile banking app, Access More.
However, Access Bank commitment to service excellence rings through in the upgrade of their service platforms with new technologies to deliver even faster service to customers.
Also, the Bank has guaranteed that all failed transactions will be reversed within one business day. In the event that reversal time exceeds one business day, customers will be entitled to a refund of up to five times the bank transfer fees for that transaction. The bank has thus far held on to its side of the bargain.
Meanwhile, the Chief Customer Experience Officer, Access Bank Plc, Ogor Chukudebelu, said; “Being seen as excellent in the eyes of our customers is not only a desire but it is a goal that we work together, every day, to achieve at Access Bank.”
“While good service has become a commodity across industries, great emotional connections are the game changers and since inception, we’ve effectively merged both to deliver better outcomes to all our customers and stakeholders.”
Access Bank, on its promise of delivering service with speed and maximum security, has a vast customer support platform ranging from email, text, live chat, WhatsApp, voice call and a presence on various social media platforms.
Through the fusion of technology and people, the bank continues to deliver stellar customer service to customers across its countries of operation.
